Refund policy

Returns & Exchanges

At SIGNAR, your satisfaction is our priority. We want you to love your scent journey. If your purchase doesn't meet your expectations, we’re here to make it right.

1. The 14-Day Promise

We offer a hassle-free 14-day return and exchange policy. You can initiate a request within 14 days of receiving your order.

2. Return Guidelines (The Standards)

To ensure hygiene and quality for all our customers, please note the following:

  • Unopened & Unused: Perfumes are personal items. We only accept returns if the product is in its original, factory-sealed condition (the cellophane wrap must be intact).

  • Damaged Items: If you receive a damaged, leaking, or incorrect item, please notify us within 48 hours of delivery with photos/videos as proof. We will arrange a replacement immediately at no extra cost.

  • Original Packaging: The item must be returned in its original, undamaged packaging, including any protective inserts, to qualify for a refund.

3. Initiating a Return

  1. Send an email to [signarofficial@gmail.com] with your Order Number and a brief reason for the return.

  2. Our team will review your request and provide a return shipping address.

  3. Please ensure the package is securely packed to avoid damage during transit.

4. Refunds

  • Once we receive the returned item, our quality team will inspect it.

  • If approved, your refund will be processed to the original payment method within 5–7 working days.

  • Please note that shipping charges are non-refundable.

5. Exceptions

  • Items purchased during sales or special promotions are considered "Final Sale" and are not eligible for return or exchange unless defective.

  • Requests made after the 14-day window cannot be processed.

 

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In such cases, SIGNAR will cover the return shipping cost.